our service
Pre sales service:
1. Professional selection matching:
A technical team with over 10 years of industry experience provides one-on-one selection solutions based on your needs, allowing you to purchase the most suitable product for yourself.
2. Technical consultation and Q&A:
Provide 24-hour online technical consultation, support phone, WeChat Whatsapp, Email multi-channel response. When you have any questions about the product or technology, our professional team is always on standby and will provide you with detailed answers.
3. Product customization:
Supports customized processing based on drawings and personalized parameter customization. We can provide customized solutions within 24-48 hours to meet your needs.
after-sale service:
Our after-sales service and technical team will provide you with professional services.
1. One year warranty commitment:
Within one year, if there is a malfunction due to material or manufacturing process issues, we are responsible for free repair or replacement.
2. Full exclusive service:
From pre-sales consultation to after-sales maintenance, dedicated service personnel are equipped throughout the process to provide one-on-one follow-up. Whenever there is a need, dedicated personnel will respond promptly and provide attentive companionship throughout the entire process.
3. Comprehensive technical support:
Set up a dedicated after-sales service hotline, answered by professional technical personnel, to provide users with technical consultation on installation, use, maintenance, and other aspects, and promptly answer any problems encountered by users.
4. Proactive recall mechanism:
If a product is found to have common quality issues or safety hazards, we will quickly initiate a recall process, proactively notify users to return the product, and be responsible for free replacement or repair, fully eliminating potential risks and ensuring safe use.